Frequently Asked Questions
Your Questions Answered Here
Who is a candidate for services?
Patients must be over the age of 18 and reside in one of the following states: NY, DE, VT, FL, IA, ND, SD, NE, KS, OK, TX, CO, AZ.
How does it work?
- By selecting “Schedule Appointment,” you will be taken to a screen where you
can choose a time that is best for you and your provider. You will be charged
for your visit beforehand. Once you have selected a time and paid, you will be sent a confirmation and forms that should be completed before your
appointment. - You will access the link provided to you for your appointment at the time you picked and will meet your provider.
- After your appointment, your provider will charge you for your medication if
applicable and discuss how you will receive it. Then you can set up your next appointment!
Do I need to fill out my forms?
Yes, this is very important for everyone’s safety. We want to make sure that
you are informed about your rights and care. And we want to have all the
information to treat you safely. It is our priority.
How much will it cost?
Each appointment will be $50. Medication costs vary based on your prescription. Your provider will discuss this with you at your appointment or you can check out our program pages.
Can I use my insurance?
No, this is a cash-only service which allows for lower prices. You are able to use health savings cards.
How do I receive my medication?
Depending on the medication prescribed, it can be sent to your local pharmacy for
Pick up or it is shipped right to your front door from one of the leading pharmacies in the US that specializes in compounding and name-brand products.
What is a telehealth appointment?
It is a synchronous (face-to-face/real-time) or asynchronous appointment that is conducted online via a HIPAA-compliant platform. We require that the first visit be face-to-face to establish a patient-provider relationship.
A Patient's Guide
Securing Your Telehealth Experience
Create a Private Environment
Ensure your telehealth appointments take place in a secure setting.
Consider using:
- A separate room with a closed door
- Your parked vehicle if home privacy isn’t available
- Headphones to prevent others from hearing conversations
- Strategic screen positioning to maintain privacy
- Personal rather than speakerphone mode
Manage Electronic Devices
To protect your medical information during telehealth sessions:
- Disable nearby smart devices, including home security systems and voice-activated assistants
- Use personal devices instead of work computers or public machines
- Keep all devices current with the latest security updates
- Enable automatic updates when possible
Digital Security Measures
Strengthen your digital protection by:
- Creating distinct, robust passwords for each telehealth-related platform
- Implementing screen lock features with brief timeout settings
- Regularly removing unnecessary health-related data from your devices
- Activating two-factor authentication whenever available
- Using encryption features on your devices and communication apps
Network Security
Protect your connection by:
- Avoiding public WiFi networks for telehealth sessions
- Steering clear of public USB charging stations
- Using only secure, private internet connections
- Verifying the legitimacy of any links received from healthcare providers
Best Practices for Device Management
Maintain device security through:
- Regular password updates
- Prompt installation of security patches
- Careful management of stored health information
- Use of device encryption tools
Communication with Healthcare Providers
Maintain open dialogue by:
- Requesting technical support when needed
- Asking for accommodation assistance (such as screen readers or captioning)
- Verifying suspicious communications directly with your provider
- Seeking clarification about telehealth procedures when uncertain
Additional Security Recommendations
Enhance your telehealth security by:
- Using personal devices whenever possible
- Implementing all available security features
- Maintaining awareness of your surroundings during sessions
- Regularly reviewing and updating security measures
Remember:
Your privacy during telehealth sessions is a shared responsibility between you and your healthcare provider. When in doubt about any security aspect, always reach out to your healthcare team for guidance.